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Privacy policy

Directive last revised: 12.02.2023
Welcome to the privacy policy of Vitality Stream GmbH
(Aka: steveHiestand.CH)
Motivator | Sport Science Expert | Biohacker | Athlete


According to the new "General Data Protection Regulation" (DSGVO) *, which came into action on 25 May 2018 in the European Union, we must go through our privacy policy with you. Of course, your personal data (name and e-mail address) will be used exclusively for sending our product information. We have never sold your information to third parties and we will never do so. We would like to keep you up to date in the future as well.

Our Commitment to Privacy


As a company in the health care industry with access to specific personal information in carrying out their activities, we understand the importance of their data and their protection. The following Privacy Policy governs what information we collect, how we protect and gives you transparency about our activities




This Privacy Policy governs all business activities of Vitality Stream GmbH. If necessary to take the right to create other privacy policies for other activities the Vitality Stream GmbH.


If there are inconsistencies between this privacy statement to the General Terms and Conditions, the provisions defined here apply.


When you talk in this privacy policy of data processing, we mean all possible forms. Examples include collection, storage, management, use, transfer, release or delete any personal data.


We collect information about our offers and services, for example, to make our services conform to improve our customers' requests.


Why we collect and process data?


We collect and process data from a variety of reasons which can be summarized as follows. In particular, we process your data for one or more of the following reasons:


Facilities and services:

  • The provision and sale of our products and customer service

  • processing orders and agreements, including the issue of ordering, shipping and delivery confirmations, delivery and invoicing

  • organization and delivery of customer services

  • organization and conduct of opinion polls

  • review of the creditworthiness of customers ,


Communication with the customer:


  • Deployment, management and delivery of customer communications by mail and through electronic communications

  • business communications by mail, telephone, e-mail, voice mail, text messaging (SMS), multimedia messaging (MMS), video or instant messaging

  • analysis using our services, e-mail or instant messaging, e.g. to determine the type, frequency, duration, or the precise location of such use.


Competitiveness and event organization:


  • Optimization of our business and our offers. This is done by the individualized and personalized - but anonymous and group-related - collection and analysis of historical and current customer and transaction behavior, including the preparation and analysis of location data, motion profiles.

  • The organization and implementation of special events such as advertising or sponsored activities and other events.


Customer behavior:


  • Individualized and personalized - but anonymous and group-related - collection and analysis of historical and current customers and purchasing behavior when using the services on internet platforms, media portals and social networks

  • The individualized and personalized - but anonymous and group-related - Classification and analysis of customer behavior and customer potential

  • the statistical analysis of customer behavior on the basis of anonymous customer data

  • linking new personal data collected in the past personal information we

  • individualized and personalized - but anonymous and group-related - classification and analysis of customer behavior and customer potential

  • the statistical analysis of customer behavior based anonymized customer data

  • the linking of personal data with data that is publicly available or from third parties to improve our database and To analyze customer behavior.

  • The effective use of online and offline data through the sensible combination of available records in a consistent, target-group-oriented approach to improving marketing activities.


Direct Marketing:


  • Simplify processes such as purchases or customer service, and findings from the analysis of customer behaviour for the continuous improvement of our products and services take advantage of

  • avoiding unnecessary advertising by findings from the analysis of customer behaviour for individualized, personalized direct marketing

  • Individual, personalized advertising by mail, e-mail or Internet platforms, media portals and social networks

  • adjustment of offers and advertising on our websites or channels on Internet platforms, multimedia portals and social networks on an individual or personalized basis.


When do we collect personal information from you?


We collect personally identifiable information when we get in touch with you. There are many different situations in which we have contact with you, for example, in the following circumstances:


  • Visit our office

  • you purchase our offers or services

  • you use one of our services

  • register a purchased we offer

  • you rate us or an offer on an Internet platform, multimedia portals or social networks

  • you subscribe to a newsletter or other advertising on our

  • take part on a Polls

  • you use or communicate with us or others through our website or on internet platforms, media portals and social networks

  • to communicate with us by phone, e-mail, voice mail, text messaging (SMS), MMS (multimedia messaging), video or instant messaging

  • your mobile phone or laptop connect to a wireless network that is provided by us in our office

  • you contact us for special events such as advertising or sponsored activities or other events.


What personal information do we collect from you?


Some of the personal information that we collect is provided by you, some are recorded automatically or manually when you contact us. Information we collect varies from case to case. The personal information we collect about you may include:


Personal Data:


  • Full name

  • date of birth and age

  • sexual

  • health questions to reduce risk during exercise

  • residential address

  • buying habits and buying preferences

  • delivery address

  • billing address

  • credit card and bank information

  • language settings

  • phone numbers

  • email addresses

  • ID numbers of your technical equipment

  • information on subscriptions to newsletters or other advertising

  • consent to receive advertising

  • online -Kundenkontoinformationen (including opening date, user name, profile pictures) -

  • data and images collected from events during


Data on customer activity:


  • Contract data (including contract date, contract type, contract, contractor, contract duration, contract value, asked under the contract claims)

  • Shopping information (including date, place and time of purchase, type, quantity and value of the offers and services purchased; used means of payment, paying agent, purchase history );

  • Session data to visit our website, Services on Internet platforms, media portals and social networks (including duration and frequency of visits, language and country settings, information about the browser and operating system, Internet protocol addresses, search) terms and search results; Reviews submitted)

  • location data for the use of mobile devices

  • communicating via e-mail, voice mail, video or instant messaging.


How long do we keep your personal information?


We will retain your personal information for as long as we deem it necessary or appropriate to comply with applicable law, or as long as this is necessary for the purposes for which it was collected.


We will delete your personal data once they are no longer needed and in any case after the legal retention period.


Whom do we share your personal information?


We process your personal data to those listed in this privacy statement purposes Vitality Stream GmbH. The recording of data is performed by a trusted third party. Employees of Vitality Stream GmbH will only get access to your personal data if this is necessary for the performance of their duties.


Our service providers are contracted to process your personal data only in accordance with our instructions. We impose our service providers on the obligation to take technical and organizational measures to ensure the protection of your personal data. Service providers are located in countries with regulations does not provide for the protection of personal data that are comparable with the law, we require our service providers to comply with the Swiss data protection.


Finally, we may disclose your personal information if we believe this is in accordance with applicable laws and regulations, in connection with legal proceedings, at the request of competent courts and authorities or due to other legal obligations necessary to protect our rights and defend property.


Under no circumstances will we sell your personal information to third parties.


How do we protect your personal information?


We have taken appropriate technical and organizational measures to ensure the confidentiality and security of your personal information. We protect your personal data against unauthorized or accidental destruction, accidental loss, technical errors, falsification, theft or unlawful use, and from unauthorized modification, copying, accessing or other unauthorized processing.


However, you should be aware that the transmission of information via the Internet and other electronic media involves certain security risks and that we can not guarantee the security of information transmitted in this way.


How do we use cookies and analytics tools (Google Analytics)?


On our website we use cookies. Cookies are small text files that are saved when you visit our website, temporarily or permanently on your computer or mobile device. At this point we would like to inform you about the use of cookies.


Why do we use cookies?


We use cookies to ensure that our website works properly. We also use it to find out what you like best to adapt our offerings and services to your customers needs and make browsing as pleasant as possible with us. The site could, for example, display the page that you like to watch (along with information about which is more relevant), so you do not spend too much time on your next visit. We also use cookies to optimize our advertising, so that we can present advertising offers in which you are particularly interested and / or. Our goal is to make our website for you as attractive as possible and to continually improve our services and your user experience.


What we use cookies and how?


Examples of the use of cookies are temporary storage example of dynamic content which looked at you or how far you've come with your order. Without them we could not offer these services. Functional cookies for example also be used to store your login information temporarily, to ensure that your data is safe when logged in, or the appearance of the site is stable, or to assist in live chats. We also use cookies performance, for example, to improve website performance by reducing the time it takes to load the pages that you want to visit. Finally, we use targeted cookies for example, to share content and "like" them.


Most of the cookies we use are at the end of the browser session automatically deleted from your computer or mobile device. We also use persistent cookies that are stored after the end of your browsing session on your computer or mobile device. On your next visit to our website your preferred settings and adjustments are then automatically detected. These cookies are automatically deactivated after the programmed time. They serve to make our website more user-friendly, effective and safer. Thanks to these cookies, for example, information is displayed, specifically tailored to your interests.


The technology that we use, allows us to target advertising to those users who have an interest in the past for our online store and our products. We believe that the presentation of advertising that is tailored to the interests of the individual, is more interesting for the users usually as advertising, which has no such personal connection. Retargeting display advertising based on a cookie-based analysis of the previous behavior of the user. To this end, we work together with partner companies and, accordingly, the cookies of our partners can also be stored on your computer or mobile device when you visit our website. These cookies are automatically deactivated after the programmed time.


What data is stored in the cookies?


The cookies we use do not store any personal information. The cookies we use can be attributed to a specific individual. If a cookie is activated, it is assigned an identification number.


How can you prevent cookies from being stored?


Most Web browsers automatically accept cookies. However, you can use to instruct your browser not to accept cookies or to ask each time before accepting a cookie from a site you visit the settings. You can also delete cookies from your computer or mobile device by using the appropriate function of your browser. If you decide to disable our cookies or those of our partner companies, you will not see certain information on our website or use some features to enhance your visit.


How do we evaluate log files?


For technical reasons, certain usage data is transmitted from your internet browser to us and stored in so-called log files each time you access our site. This usage data are as follows: Date and time of access to the site; IP address of your computer or mobile device; Address of the website from which you came to us; Transferred data volume, plus the name and version of your browser.


The analysis of the log files helps us to improve our website and easier to use, faster to detect errors to correct and manage server capacity. With the logfiles example, we can determine when the use of our website is especially popular and make appropriate amounts of data available to them to best use.


How we use Google Analytics web analytics?


We use Google Analytics to constantly improve our website and optimize it.

is a tracking tool of the US company GoogleLLC,(the "Google"). Google Analytics generates detailed statistics about the traffic of a website and its origin and also measures conversions and sales. Google Analytics uses cookies that are stored on your computer or mobile device, to help the analysis of our site by our visitors. The information generated by the cookie about your use of our website, including your IP address will be anonymized with the appropriate settings and sent to Google.


At our direction, Google uses the information obtained by cookies to analyze your use of our website and to create reports on website activity, which then gives us this for analysis purposes. Google may pass on this information to third parties if this is required by law or when they process the data on behalf of Google. In no case will Google associate your IP address with other data.


You may refuse the use and storage of cookies by setting your browser software accordingly. However, we point out that you will no longer see certain information on our website and that you can not use some features that will enhance your experience.


By using this website you agree that the data collected by Google as described above and can be processed for the purpose described above. For more information on Google's privacy, go to:


How do we use social plugins?


The Vitality Stream GmbH is represented on the social networks of Facebook, Linkedin, Twitter, Xing and Youtube. When enabled, a link to one of the aforementioned social networks, these operators of social networks may get the information that you have visited our website. If you are logged on our site in one of these networks during your visit, the operator can assign the visit to your user account. If you do not want this, we recommend that you log out of social networks before visiting our website.


For more information on the purpose and scope of data collection, for further processing and use of data and how to use settings to protect your privacy in the privacy policies of the social network operators:



You can prevent the storage of cookies by setting your browser software accordingly (see instructions above).


Whom is the owner of the data collected?


Vitality Stream GmbH, Moosacherstrasse 4, 8804 Au, Switzerland


As you can see your personal information?


You are entitled at any time to ask us for information about the products we personal data to correct or supplement them to prohibit the processing of your personal data or to require that these be deleted.


How can you contact us?


Under our contact page to contact us.


As we update this Statement of Privacy?


From time to time we may update this privacy policy at its discretion and without notice to change, amend or otherwise edit it, which will make your previously collected personal information we may be processed in a significantly different way. We encourage you to regularly check whether our privacy policy has been updated.

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